Privacy

Draft for the owner to review. This is a short, plain-English placeholder. It has not been reviewed by a lawyer and is not final.

The short version

TicketWild sells tickets on behalf of theaters. The people who buy those tickets are the theater's patrons, not ours. We use their information only to run the theater's ticketing, we never market to them, and we never sell or share their information.

What we collect

• From theaters and their staff: names, work email addresses, sign-in details and the settings you choose.
• From patrons, on the theater's behalf: name, email address, what they bought, and when they were scanned in at the door.
• From people who ask for a demo: the name, email, theater and details typed into the form.
• Basic technical records such as IP address and browser type, used for security and to stop abuse.

Payments

Card payments are handled by Stripe and go to the theater's own Stripe account. Card numbers are entered into Stripe's secure fields and never reach our servers. Stripe's own privacy policy covers what Stripe does with payment details.

How we use it

• To sell and deliver tickets, passes, memberships and donations, and to send confirmations and receipts.
• To let theater staff see their sales, run the box office and check tickets at the door.
• To answer demo requests and support questions.
• To keep the service secure and working.

Who we share it with

Only the services we need to run TicketWild: Stripe for payments, our database and hosting providers, and our email delivery provider. Each one handles the information only to provide its service to us. We may also share information when the law requires it.

Cookies

We use cookies to keep staff signed in and to keep a patron's cart while they shop. We don't use advertising cookies.

Patrons: your choices

The theater you bought from decides how your information is used for its own communications. To see, correct or delete your information, contact that theater, and we will help them do it.

How long we keep it

We keep a theater's records for as long as the theater uses TicketWild, and for as long after that as tax and accounting rules require. A theater can export its records at any time.

Changes

If we change this policy in a way that matters, we will update the date at the top and tell theaters by email.

Contact

Contact details will be added by the owner before launch.