Terms

Draft for the owner to review. This is a short, plain-English placeholder. It has not been reviewed by a lawyer and is not final.

What TicketWild is

TicketWild is ticketing software for theaters. Theaters use it to sell tickets, passes, memberships and donations, run a box office and check tickets at the door. These terms cover theaters that use TicketWild and patrons who buy through a theater's TicketWild pages.

For theaters

• You are responsible for your account, your staff's access, and what you sell.
• You connect your own Stripe account. Sales are paid into it, and you are the seller of record.
• You set your own prices, refund policy and event details, and you honor the tickets you sell.
• Your patron information belongs to you. You can export it and leave at any time.

Fees

TicketWild charges the ticket fee set out in each theater's agreement, collected through Stripe when a ticket is sold online. Tickets sold at the theater's box office carry no TicketWild fee. Card processing is charged by Stripe at its standard rate. The theater chooses whether the patron or the theater pays the ticket fee, and patrons always see the all-in price.

For patrons

• You are buying from the theater named on the page, not from TicketWild.
• The theater sets the prices, the refund and exchange policy, and runs the event.
• For questions about a show, a refund or an exchange, contact the theater.

Using the service fairly

Don't misuse TicketWild: no reselling tickets in bulk with bots, no attempts to break into accounts or the service, and no selling anything unlawful.

Availability

We work hard to keep TicketWild running every night of your run, but we can't promise it will never be interrupted.

Ending

A theater can stop using TicketWild at any time. We may suspend accounts that break these terms.

Changes

If we change these terms in a way that matters, we will update the date at the top and tell theaters by email.

Contact

Contact details will be added by the owner before launch.